Privacy Policy

ZimriTech ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also outlines our obligations under the Notifiable Data Breaches (NDB) scheme.

1. Who we are

ZimriTech is an AI consultancy providing automation services, including AI chatbots, AI receptionists, workflow automations and custom dashboards for clients in Australia and abroad.

2. Personal information we collect

We may collect the following types of personal information when you interact with us:

• Identification details such as name, business name and role
• Contact details such as email address, phone number and mailing address
• Usage, analytics and device information (IP address, browser type, pages viewed)
• Payment and billing details (processed via third‑party providers)
• Project materials you choose to provide, which may contain personal information

3. How we collect personal information

• Directly from you (forms, emails, meetings, calls)
• Automatically through our website and dashboards (cookies and similar technologies)
• From third parties where you have authorised them to share information with us

4. Purpose of collection

We collect, use and disclose personal information to:

• Provide, operate and improve our AI solutions and client dashboards
• Respond to enquiries, provide support and manage relationships
• Prepare proposals, statements of work and service agreements
• Invoice for services and manage accounts
• Conduct security, analytics and service improvement
• Comply with legal and regulatory obligations

5. Legal bases (where applicable)

While Australian privacy law does not require a legal‑basis framework, for international clients we may rely on consent, performance of a contract, legitimate interests, and compliance with law.

6. Cookies and analytics

We use cookies and similar technologies to operate the website, remember preferences and analyse usage. You can manage cookies via your browser settings; disabling cookies may affect site functionality.

7. Disclosure to third parties and overseas recipients

We may disclose personal information to service providers that help us deliver our services (e.g. hosting, analytics, communications and payment processors). Some providers may be located outside Australia (including the United States, the EU and other jurisdictions). Where we disclose overseas, we take reasonable steps to ensure recipients comply with the APPs or comparable safeguards.

8. Data security

We implement administrative, technical and physical safeguards designed to protect personal information against unauthorised access, alteration or disclosure. Despite these measures, no method of transmission or storage is completely secure.

9. Data retention

We retain personal information only for as long as necessary for the purposes set out in this policy or as required by law, then take reasonable steps to de‑identify or securely destroy it.

10. Access and correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading. We will respond within a reasonable time, subject to any applicable exceptions under the APPs.

11. Notifiable Data Breaches (NDB)

If we experience a data breach likely to result in serious harm, we will assess the incident and, where required, notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with the NDB scheme.

12. Children

Our services are intended for business use. We do not knowingly collect personal information from children under 16.

13. Third‑party links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices. Review the privacy statements of any third‑party services you use.

14. Complaints

If you have a privacy complaint, contact us using the details below. We will acknowledge and investigate your complaint. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au.

15. Contact us

Email: privacy@zimritech.com.au

16. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.